Frequently Asked Questions

Absolutely! We would love to support you.

If you would like RDNS New Zealand to be your service provider just advise your doctor or contact the Access Centre at Greenlane Hospital on (09) 307 4949 and request us.

Yes, we encourage this. RDNS New Zealand places a great deal of importance on working with families, other caregivers and local communities to provide the best possible care to our clients. We all need to work together to help you meet your personal health goals at home. 

Specific equipment and supplies are often needed to provide safe and effective healthcare and support in your home. Your RDNS New Zealand care manager will tell you about equipment or supplies you will need and will make the necessary referrals for these to be accessible at home.

The Access Centre at Greenlane Hospital manages all of the referrals for home based support services. Anyone can make a referral to the Access Centre. 

Call: (09) 307 4949 and requesting to be connected to the Access Centre

Fax: (09) 623 6461 

Or you can contact your general practitioner and ask them to make a referral on your behalf.

We always strive to provide services of an excellent standard and we value your feedback so we can continue to improve your service experience.

If you have a compliment, complaint or any feedback about our services, we would like to hear from you. Please speak with your care manager or call our office and ask to speak with our Operations Manager to discuss any issues.

Call us: (09) 589 8900

Or contact the Health and Disability Commissioners office: 0800 11 22 33.

RDNS New Zealand was established in Auckland in 2009. Since then we have grown and now provide services nationwide. 

We are supported by a rich history of expertise in our field, as we are part of RDNS Group, Australasia's oldest and largest provider of home nursing and support services established in 1985. 

Many of the services we provide are government funded. You can find out more about the cost of services here.

'RDNS' stands for Royal District Nursing Service. RDNS New Zealand is part of Australasia's largest and oldest provider of home nursing and support services, RDNS Group, established in 1885.

At RDNS New Zealand we believe that independence is key to maintaining a healthy mind and body.

Our restorative model of care is the operational framework we use to provide you with the best possible services. It allows us to focus primarily on client needs. 

Using the restorative model of care, we will support you to be the best you can be and to safely reach your maximum level of independence. We encourage your family and friends to support you along the way.

The friendly staff at RDNS New Zealand understand that maximum independence looks different for every individual. We will work within your limitations so that you can be as independent as possible, for example:

  • Jim can independently wash his upper body, so we encourage him to do this, and our support worker bathes only his lower body 
  • Lois is bed bound but she can sit up in the bed and turn from side to side independently, so we encourage her to keep up these movements to be as active as possible

RDNS New Zealand respects your right to privacy and confidentiality at all times. We comply with the privacy and process requirements of the Health Information Privacy Code 1994. Our staff will not discuss your personal information with any other person unless you give them permission to do so. 

We offer a range of general and specialist home nursing and support services to people of all ages. These services include:

Registered nurse services
  • care management assessments for home based support services
  • checks for general wellness, blood pressure, blood sugar
  • wound care
Occupational therapist
  • care management assessments for home based support services
  • home assessments
Community carer (support worker) services
  • personal care: showering, toileting, medication management, meal preparation
  • domestic assistance: vacuuming, bed making, bathroom cleaning, shopping
  • restorative care: assistance with exercise programs, sit/stand exercises, walking, communication/coaching to encourage clients to be as independent as they possibly can be

Our friendly staff are available to visit you or speak with you over the phone 24-hours a day, every day of the year. Evening and weekend visits are available and are prioritized according to your circumstances and needs.
Within 24-hours of receiving your referral one of RDNS New Zealand's care managers (a registered health professional) will contact you to arrange a time and date that is suitable for an initial visit. From here, we'll work together with you and your family to discuss and develop a support plan to best meet your needs.

RDNS New Zealand believes that one of the best places to get well and remain independent is in the comfort your own home.

We work in clients’ homes and local communities. If you require a visit at your workplace or school, we will happily arrange it. If you are in hospital, we can perform your initial client assessments before you are discharged so you can have access to our services as soon as you arrive home. 
RDNS New Zealand offers care and support to clients based in the Auckland region under an Auckland District Health Board contract. This region covers Counties Manukau, Auckland, West Auckland and North Shore. See our locations here.

RDNS New Zealand provides services to New Zealanders young and old. Our clients are from a diverse range of cultures and speak many different languages. We are LGBTI friendly. We support people from all walks of life with dignity and compassion.

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