Our Philosophy

Our Approach

Your individual needs are our number one concern

By caring for you or a family member in your home, RDNS New Zealand offers you greater control, independence and choice concerning your health and wellbeing.

There are many benefits to accessing our services at home. For example, you may be able to return home sooner after a hospital stay, or stay closer to family and friends while receiving the care you need. It might mean you can regain your health in a familiar environment. After all, there is no place like home.

All RDNS New Zealand staff members are trained to provide services using the 'restorative model of care'. This means we have a strong focus on supporting each client to set and reach their personal goals. It also means that, if you choose, we will work in close contact with your doctor, community carer and family/whānau to make sure you receive the best support for you.

Your individual needs are always our number one concern.

Our Model of Care

At RDNS New Zealand, we believe it is important that our clients strive to be as independent as they can in order to maintain a healthy mind and body. That is why all of our staff are trained in the Restorative Model of Care.

Our Restorative Model of Care is designed to encourage the client to have a say in their support services and to have an active role in deciding how RDNS New Zealand can best provide care and support to them. Under this model, we maximise our client's independence by focussing on their needs, personal goals and ongoing progress assessments.

Refer a patient to us

Call 0800 736 769 or submit a referral form by email to referrals@rdns.org.nz or by fax to 09 589 1081.

We visit your patient at home

After receiving the referral, one of our friendly clinical coordinators will arrange to visit your patient at home for an assessment of their needs.

We develop a care and support plan

Following our visit, we work with your patient to develop the best care and support plan for them. Your patient may choose to involve you, other health professionals or loved ones in this process.

Your patient meets their support worker

With a personalised plan in place and their services arranged, your patient will meet their new support worker at home.

Review goals and care plan

RDNS New Zealand will regularly monitor and review your patient's goals and progress. We will keep you informed at every step of your patient's journey with us.

Our Values

Similar to family values, we have our own list of core values that we are guided when we are delivering the highest level of care to all of our clients.

These values are developed in consultation with all RDNS New Zealand staff members. We are proud of the core values we have chosen. They truly reflect the warm, inclusive, caring and friendly spirit of RDNS New Zealand.


We strive for excellence in all that we do. Especially when it comes to providing the best care to our clients. We celebrate achievements and encourage growth of knowledge in our clients, staff and partners.


We believe it is important to aim for health, happiness and balance in all that we do. With each of these factors made a priority in the care of clients and the support of our staff, we create a warm and positive community with positive wellbeing.


Manaaki is central to the work that we do. We understand that sometimes what our clients need the most is compassion, generosity and kindness. We aim to deliver every service in the spirit of manaaki.


We are an organisation of complete integrity and strive to maintain this as a priority. We are proud of the honesty and respect that exists among clients, staff and partners in our communities.


We believe that staying connected to your community is key to health and wellbeing. Where possible, we encourage family and whānau to get involved with a clients' care. We are proud of our own RDNS community of clients, staff and partners and we love to watch it grow.

Regular assessment

Your goals are our goals

To ensure your healthcare needs are met, we will assess your health needs and your personal goals. This occurs once we have received a referral.

We will work with you to develop and achieve your goals. Together with you, we’ll develop a care and support plan that best suits your needs. We will also review your goals on a regular basis to ensure you are always getting the care that is right for your needs.


We come to you

Stay in the place you love

Our services are delivered in your home environment, where we promote dignity, integrity and respect for all cultures, languages and social demographics.

RDNS NZ is a leader in innovative healthcare and home support programs. This means the quality of care you can expect to receive is one of the highest available today. After all, when it comes to your health or the health of someone you love, you deserve the very best care.


What's Next?

Stories about caring

Everyone has a story. Our vibrant community is full of people with stories to tell and we have the pleasure of helping to tell them.

Home support

We provide a range of support services to help people stay in the place they love. Our services promote independence and improved wellbeing.

About us

RDNS New Zealand has a strong philosophy of care, a range of important partnerships and a rich 130 year history. We would love to share our story with you.

Service Locations

We provide services in many parts of New Zealand, including Greater Auckland area, Southland and Otago.

Do you need some help at home or do you know someone who does?

0800 736 769 call us enquire now

Contact us to find out more about funded services

Fill in the form below and we will contact you.


Get in touch

Feel free to contact us at any time if you have any queries or information.

Phone (Local):

0800 736 769

(0800 RDNS NZ)

Phone (Overseas):

+64 9 589 8900

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